The human connection: How dedicated care teams advance digital health
As featured in BenefitsPRO
A newer digital health model is bridging the gap between 100% virtual programs and on-call doctors by utilizing dedicated care teams who work one-on-one with individuals on an ongoing basis via chat, phone or video.
In health care, as in life, the human connection is vital. But the vast majority of today’s digital health programs are missing these connections. Some are 100% virtual, only offering chatbots, digital concierges or asynchronous chats when users need assistance. Others have health coaches who follow scripts rather than providing personalized advice, or on-call doctors who have no knowledge of the user’s medical history and who will likely be unavailable the next time they call.
A newer model is bridging the gap by utilizing dedicated care teams who work one-on-one with individuals on an ongoing basis via HIPAA-compliant chat, phone or video.
Click here to read more about how Vitante Health is helping to close the gap between virtual and real-world care with dedicated care teams that can significantly advance the power of digital health.