PRIVACY POLICY
Effective Date: June 1, 2022
Welcome. Vivante Health, Inc. (“Vivante Health,” “we,” “us,” or “our”) values our relationship with you and takes your privacy seriously. The purpose of this Privacy Policy is to identify how we may process, collect, store, share and use the data that we collect from you in connection with your use of our website https://vivantehealth.com/ (the “Site”). This Privacy Policy also describes your rights with respect to your Personal Information (defined below), all as described in more detail below.
Please note that the Site is designed for businesses and is not intended for personal or household use. Accordingly, we treat all personal information about any visitors to our website as pertaining to individuals acting as business representatives, rather than in their personal capacity.
This Privacy Policy does not apply to patients who register and log in to the password protected and secure portions of the GIThrive website and mobile application. All information stored and collected by Vivante Health or added by patients into the GIThrive platform is governed by the GIThrive Privacy Policy and HIPAA Notice of Privacy Practices.
We may update this Privacy Policy at any time, by posting the amended version to the Site. We will announce any material changes to this Privacy Policy through an alert on the Site and/or via email.
- How to Contact Us.
You can update your preferences with respect to your information by updating your contact information through the Site or contacting us at the email address or phone number below. Additionally, if you have any questions or concerns about this Privacy Policy or our use of your Personal Information, please do not hesitate to contact us through any of the methods listed below.
Mail: Johnson & Johnson Innovation Center, [email protected]
2450 Holcombe Boulevard
Houston, TX 77021
Phone: (888) 200-5492
Email: [email protected]
- Personal Information.
We collect information from you both when you provide it voluntarily and automatically when you access or use the Site. In addition, we collect Personal Information about you from third parties in connection with the Site, including from the following sources:
- Data analytics service providers
- Email, chat and other communications service providers
- Customer service providers
- Lead generators
- Social media platforms
- Promotional partners
- The Information We Collect.
We may collect the following categories of Personal Information from you, depending on your interactions with the Site and the choices you make:
Information collected through use of the Site:
- Contact Information: This is the Personal Information that is provided by you or collected by us when you sign up to access or learn more about our services. This may include your name, address, email address, employer, and phone number.
- How We Use This Information:
- To communicate with you through the Site.
- To respond to your questions and requests.
- To provide customer support.
- To notify you about changes to the Site.
- To allow you to participate in interactive features of the Site when you choose to do so.
- To contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.
- To provide you with more relevant content and advertisements.
- To perform other duties as required by law.
- Feedback and Correspondence: We may collect the information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
- To communicate with you through the Site.
- To respond to your questions and requests.
- To provide customer support.
- Third Party Data: This includes both Personal Information and non-personally identifiable data from our affiliates, partners or vendors.
- How We Use This Information:
- To provide, maintain, personalize and improve the Site.
- To monitor the usage of the Site.
- To provide you with advertising content in which we think you will be interested.
- To gather analysis and assess trends and interests.
- Information about your interactions with the Site, which includes the data and time of any information you enter into the Site and your interactions with other users of the Site.
- User content you post to the Site including messages you send and/or receive and your interactions with our customer service team.
- Technical data which may include URL information, cookie data, web beacons and other tracking technology information, the types of devices you are using to access or connect to the Site, unique device IDs, device attributes, network connection type (e.g., WiFi, 3G, LTE, Bluetooth) and provider, network and device performance, browser type, language, and operating system. Further details about the technical data that is processed by us can be found below.
- Usage Information:This can be Personal Information and non-Personal Information that is collected about you when you are using the Site, and this may include:
This can be Personal Information and non-Personal Information that is collected about you when you are using the Site, and this may include:
- Information about your interactions with the Site, which includes the data and time of any information you enter into the Site and your interactions with other users of the Site.
- User content you post to the Site including messages you send and/or receive and your interactions with our customer service team.
- Technical data which may include URL information, cookie data, web beacons and other tracking technology information, the types of devices you are using to access or connect to the Site, unique device IDs, device attributes, network connection type (e.g., WiFi, 3G, LTE, Bluetooth) and provider, network and device performance, browser type, language, and operating system. Further details about the technical data that is processed by us can be found below.
The Site uses cookies, unique identifiers and similar technologies to collect information over time when you use or access the Site. We or our third-party partners use common tracking tools to collect information about the pages you view, the Site functions that you access, the buttons and icons you click, and to remember your login information and settings to make it easier and more efficient for you to use the Site, and to provide advertising content that we think may be of interest to you.
Cookies. Cookies are small data files that are downloaded onto your computer or mobile device when you use the Site, which are unique to your device or account. Cookies make it easier for you to use the Site by saving your preferences so that we can use these to improve your next and subsequent visits to the Site. Cookies help us learn which areas of the Site are useful and which areas need improvement.
Cookies may be either persistent or temporary (or session) cookies. A persistent cookie retains user preferences for a particular website, app or service, allowing those preferences to be used in future use sessions and remains valid until its set expiry date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser or app is closed.
You can choose whether to accept cookies by changing the settings on your browser or device. For more information regarding your choices with respect to cookies and other tracking technologies, please see “Your Rights and Options Regarding Your Personal Information” below. However, if you choose to disable this function, your experience with the Site may be impaired and some features may not work as they were intended. When we use cookies or other similar technologies, we may set the cookies ourselves or ask third parties to do so to help us.
Pixels, Web Beacons. We or third party partners may use invisible pixels or beacons on the Site to count how many users access or use certain pages, features or content. This information is collected and reported in the aggregate. We may use this information to improve our current offerings, develop new products or services, and target information to you that may be helpful and useful to you based upon your use of the Site.
- How We Use This Information:
- To optimize the display of the Site on your device.
- To create, maintain and personalize your account with us.
- To provide, maintain, personalize and improve the Site.
- To provide customer support.
- To monitor the usage of the Site.
- To allow you to participate in interactive features of the Site when you choose to do so.
- To gather analysis and assess trends and interests.
- To provide you with advertising content in which we think you will be interested.
- To detect, prevent, and address technical issues.
To help maintain the safety, security and integrity of the Site.
We may use Personal Information to create anonymized and/or aggregated data that is no longer associated with individuals or with our customers. We may use and share this information for our lawful purposes.
- Sharing Your Information.
We share non-Personal Information with third parties at our discretion.
We may share your Personal Information with certain third parties, including under the following circumstances:
- Software and service providers we use to manage and process your information.
- Marketing service providers we use to communicate with you.
- Advertising service providers we use to assist us in providing personalized advertising.
- Business partners, including those who provide a product or service in partnership or collaboration with us.
- Other third parties that you expressly request us to share your Personal Information with, or in any other manner to which you consent.
We do not sell your Personal Information. We do not share your Personal Information with third parties for those third parties’ direct marketing purposes unless you consent to such sharing at the time you provide your Personal Information.
Additionally, we will share your Personal Information with third parties where required by law, where it is necessary in connection with the Site, or where we have another legitimate interest in doing so.
If we are subject to a merger or acquisition with/by another company, we may share information with them in connection with the transaction.
- How We Safeguard Your Personal Information.
We have put in place commercially reasonable security measures designed to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration of your Personal Information. While we are committed to protecting your Personal Information, please understand that information communicated over the Internet is never 100% safe and secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of Personal Information is at your own risk.
- How Long We Store Your Personal Information.
We will retain your Personal Information only for as long as is necessary for the legitimate business purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal, accounting, or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Additionally, we may continue to store your Personal Information contained in our standard back-ups.
- Your Rights and Options Regarding Your Personal Information.
Marketing Preferences. You can opt out from receiving future marketing communications from us at any time by using the unsubscribe function in the email you receive from us, or contacting us as set forth under “How to Contact Us” above. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, asking you to review a product or service you have ordered, or notifying you of product recalls. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.
Personalized Advertising. If you do not wish to participate in our advertising personalization programs, you can opt-out by following the directions provided within the applicable advertisement, through your account settings, or through disabling ad cookies through your browser settings. You may also opt out of receiving interest-based ads from LinkedIn, Facebook and Google. You will continue to see ads on each platform, but they will not be personalized as a result of your actions on the Site. Please visit the links below if you wish to opt out or update your preferences:
- LinkedIn: https://www.linkedin.com/psettings/advertising/
- Facebook: https://www.facebook.com/ads/preferences
- Google AdWords: https://adssettings.google.com/authenticated?hl=en
Cookies. As noted above in “The Information We Collect” above, you can choose whether to accept cookies by changing the settings on your browser or device. However, if you choose to disable cookies, your experience with the Site may be impaired and some features may not work as they were intended.
Additionally, Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the preferences or settings page of your web browser. However, these features are not yet uniform, so we do not currently respond to such features or signals. Therefore, if you select or turn on a “do not track” feature in your web browser, we and our third-party providers may continue collecting information about your online activities as described in this Privacy Policy.
You can choose to limit the data that third party services (e.g., social media platforms) share with us using the options provided to you by the applicable third party service (for example, the options provided by a third party social media platform when you connect your social media account with the Site). You can also disconnect your use of the Site from the third-party service at any time using the options provided to you by the applicable third-party service. Please note, however, that if you disconnect from the third-party service, that will not delete the data we may have previously collected while you were connected.
- Transfer of Data; Special Notice to Non-U.S. Users.
Vivante Health is a US-based provider, and our infrastructure – including databases and applications that handle and store Personal Information – is hosted in the US. As a result, it is necessary for us to transfer Personal Information to the United States to provide our services to users, pursuant to our relevant agreements with users and/or their employers.
- Children’s Information.
The Site is not intended for use by children under the age of 13. By using the Site, you represent that you are at least 13. If you do not meet this age requirement, please do not access or use the Site.
If we learn that we have collected Personal Information from a child under the age of 13, we will take reasonable steps to delete it, unless we are legally obligated to retain such information. If you believe that we have collected information from a child under the age of 13, please contact us through one of the methods listed under “How to Contact Us” above.
- Links to Other Websites.
The Site may contain links to third-party websites. We have no control over how these websites collect your information and are not responsible for the content, privacy policies, actions, or security of these websites. Please make sure to read the privacy statements of these other websites that collect your Personal Information.